How Email Alerts Works For Customers and Staff Members?

Booking Social’s “Email Alerts” notifies your customers and expert(staff) members about the appointments being booked, cancelled. These “Email Alerts” comes handy in timely notifying your customers/staff members about their scheduled appointments. This greatly reduces the possibility of missing a scheduled appointment.

Email Alerts for Customers:

1. Login to your Booking Social account and navigate to the “Booking Social ” tab

Booking Social Tab

Under “Booking Social”, click “Configure” and click “Email Communication”.

Email communication settings allow to send email reminder and email confirmation mail on booking for the Customer

Appointment Confirmation : Send email confirmation of booking enter your email address, sender name and choose the predefined email template (Appointment Confirmation) which is already created by booking social team to send the email.

Appointment Reminder : Send email reminder on booking, enter your email address, sender name and choose the predefined email template (Appointment Remainder) which is already created by booking social , and click save button.

Email Alerts for Experts/Staff:

Similar to customers, turn on Email reminders for staff members, under expert assignment setting.

 

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